OUR SERVICES

1. CLEANING SERVICES

1.1 Maintenance House Cleaning

Whole House - Dusting, Remove cobwebs, Vacuum all carpets, Change sheets if needed, Dust ceiling fans, Clean mirrors and glass surfaces, Wipe window sills, Clean glass doors, Clean prints on windows/doors, Remove all garbage, Reline waste baskets & Wash all floors.

In The Bathrooms - Clean/sanitize sinks, Clean/sanitize tubs/shower/toilet, Clean mirrors, Dust light fixtures and bulbs & Wash Floors.

In The Kitchen - Clean all counter tops, Clean inside/outside microwave, Wipe down cabinet facings, Clean all appliances outside, Polish stainless steel appliances, Clean glass doors, Clean/sanitize/polish sinks & Wash floors.

1.2 Initial Home Cleaning

Our Thorough Cleaning Process includes all the cleaning services performed during maintenance cleanings, plus the following - Clean all wall hangings, Remove books and clean bookshelves, Wet-wash baseboards and door facings, Clean window sills, Clean light fixtures, Clean outsides of cabinets in kitchen and bathrooms, Clean ceiling fans, Dust vents, Vacuum/sweep under beds and furniture (if accessible)
& more.

After your initial cleaning we will maintain the following on an as needed basis - Clean wall hangings, Clean doors, Clean baseboards, Remove books from bookshelves and clean, Clean tile & Clean cabinet facings.

1.3 Move-In/Move-Out Cleaning

Moving can be a stressful time. Even though you are excited about moving into your new home, you have so much to do to get ready for the big move.
With all the "to do's" on your list, you don't need the extra burden of finding time to do all that cleaning.

We can get your old location ready for the new occupants or give your new home a thorough cleaning before you move in.

Moving Cleaning Services Include- Vacuum, Wash all floors, Clean baseboards, Thoroughly clean all bathrooms, Clean light fixtures, Clean ceiling fans, Clean all glass surfaces, Clean inside closets, Clean inside oven, Clean inside/out kitchen and bathroom cabinets & Clean all kitchen counters and appliances.

And anything else that needs cleaning - Inside refrigerator/freezer, inside oven and inside windows can be added on as an extra service.

1.4 One Time House Cleaning

We offer one time house cleaning service for those days when your schedule is too full to fit in house cleaning needs or for special occasions.

Cleaning services are also available on weekly or bi-weekly basis.

One time house cleanings are ideal for - Parties, A Vacation from House Cleaning, New Baby, Company Arriving, Moving, Holidays, Gift for a Family Member or Friend & Anniversaries.

Cleaning rates for one time cleanings depend on the size of your home and the cleaning services needed.

1.5 Customized Cleaning services

This service is tailored to each job, concentrating on areas which need more attention.
Our customized cleaning services include our regular cleaning services, plus any of the following requested:

General- Clean light fixtures, Clean windows, sills and ledges, Clean ceiling fans, Clean fireplaces & Laundry.

Kitchen - Clean inside refrigerator/freezer, Clean inside oven, Clean inside cupboards/cabinets & Wash baseboards.

Bathrooms - Clean inside cabinets, Clean baseboards, Clean tile & Clean light fixtures.

You may also add on any other cleaning services you need.
This cleaning service can be customized any way you like. The rate depends on the services you would like. Please call or email us for an estimate.

1.6 Rental Property Cleaning Services

If you have a rental apartment or home that needs cleaning before the new tenants move in, give us a call and we will make your property spic-n-span for your new tenants.

Kitchen - Clean inside/outside all kitchen cupboards, Clean inside/outside of oven, Clean inside/outside microwave, Wash inside/outside of dishwasher, clean inside/outside refrigerator, Clean all counter tops; Sweep and wash hard surface floors & damp wipe window ledges.

Bathrooms - Scrub and disinfect bathroom floors, Scrub and disinfect toilet, Clean and sanitize bath & showers, shower doors and tiles, Scrub bathroom sinks, wipe all counters, Clean inside all cabinets and drawers & Clean mirrors.

Bedrooms - Vacuum and mop (if necessary), Clean mirrors, Remove cobwebs, Dust and wash window sills and ledges, Vacuum carpet edges & Clean inside cupboards and wardrobes.

Living room - Vacuum and mop (if necessary), Vacuum carpet edges, Clean mirrors, Clean and polish all surfaces, Remove cobwebs, Dust and wash window sills and window frames.

Hallway - Vacuum and mop (if necessary), Vacuum carpet edges, Clean mirrors & Remove cobwebs.

Rates for rental property cleaning depend on the size and condition of the rental property.

1.7 Other Services

Window cleaning

We hand clean all outside windows for a streak free shine.

*Note: Window blind cleaning is not included with the initial cleaning. If you need your window blinds cleaned, please ask for a quote.

Organizing

De cluttering and organizing single rooms- bedrooms, bathrooms, laundry, kitchen, home office, lounge, garage or the whole house.

Gardening

Garden maintenance, Lawn mowing, Tree planting and removal, Bush clearance, Flower planting and removal & more.

Errand Services

This includes:

* Drop off or pick up dry cleaning

* Take car in for emissions testing, mechanical service and maintenance, or for wash and detailing.

* Take items to post office or courier service for mailing

* Transport pets to and from the vet and groomer

* Take lunches and books to kids at school

* Drop off or pick up prescriptions

* Purchase, wrap, and deliver gifts to friends and family

* Pick up and deliver trays of food for meetings at your office or small parties at your home

Shopping Services

Such as- Gift shopping, Gift wrapping, Grocery shopping, Back to school shopping, Returns and exchanges, Ordering flowers for delivery and more.

Other Services

* Meet vendors such as the cable company, plumbers, and electricians at your home for services, installations, or deliveries.

* Bill paying

* Assist with houseguest needs

* Address and mail greeting cards or invitations

* Create and update Excel spreadsheets or Word documents

* Relocation assistance services

* Reminders of birthdays, anniversaries, and appointments

Pet and House Sitting Services

·  Pet Visits

When you're away, we can stop by to walk your pet, and/or let your pets out or back into the house as needed. Feed, water, and visit your pets. We can clean litter boxes, bring in mail and packages, water plants, etc.

·  Overnight pet/house sitting

We can stay overnight in your home when you're going to be away for several days. Why put your pets in a kennel when they can stay in their own environment and stay on their own schedule? We will feed and water your pet, medicate him/her, and take your pet out throughout the day as needed. We'll also water plants, bring in mail, packages, and papers, roll trash bins in and out, and generally take care of your pets and your house the way you would do if you were home.

Before your return, we'll wash any sheets and towels used and clean and put away any dishes we use. Our goal is to return your house to you in the same condition it was in on your departure. We don't think you should have to clean up after your pet sitter after a long trip!

·  House visits

If you don't have pets but would like someone to stop by your home when you're away to change blinds and lights so it looks like someone is home, bring in mail and packages, and water plants, we can take care of that as well!

Services for those aged

* Assist with basic household needs

* Assist with mail sorting and/or bill paying

* Grocery shopping, with home delivery and re-stocking supplies

* Pick items up from drug store

2. NOTES

* HW & Company Ltd is a family operated cleaning service.

* For your protection and peace of mind we are Fully Insured with Tshs 100,000,000 in liability insurance. A copy of insurance is available upon request.

* First-time house cleanings can take 4-6 hours to clean depending on the size and how much work is involved. This gives us the opportunity to do a deep clean of your home.

* The rate to clean your home will depend on the size of your home and how often you need cleaning.

* Changing sheets, making beds and taking out the trash are always included in your service at no extra charge to you!

* We hand clean all windows for a streak free shine. Window cleaning rates depend on number of windows and type of windows.

3. COMPANY POLICIES/TERMS

HW & Company Ltd values your home and appreciates your business. For both the protection of our clients and our company please read the following Policies and Terms.

HW & Company Ltd is a professional house cleaning service that is fully insured with Tshs 100,000,000 in general liability insurance for your protection.

All cleaning supplies and equipment are furnished by HW & Company Ltd.

Our normal working hours are Monday through Friday. Saturday appointments are available for one time thorough cleanings, move-in/out cleanings and holiday cleanings.

Payment for Services - Payment for cleaning services is due in full at time of service.

HW & Company Ltd gladly accepts payment in the following forms:

·        Cash

·        Personal Check

·        M pesa, Tigo Pesa & Airtel Money

Please Note If we arrive to clean and there is no payment, we will contact you immediately for payment. If you are not available or wish to pay at a later date, we will have to reschedule your appointment.

Cancellations - If you need to cancel or reschedule your cleaning service, please provide at least 24 hours notice for all cancelled appointments. Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your timeframe.

Refunds - Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with our cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.

Illness - If you or anyone in your family gets a contagious illness, please be considerate of us and call to reschedule your cleaning after the illness is gone.

Privacy Policy - We do not share the information gathered through our company or any of your personal information with any other 3rd party.

Extra Services - If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

Tipping - HW & Company Ltd never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.

4. CLEANING SERVICE GIFT CARD

The Gift of a Healthy Home
What better gift to give than the gift of time! Give someone special a clean, healthy oh-so fragrant home. Their home will be cleaned as per your instructions.
Cleaning service gift cards are the perfect way to show you care. Give them a gift they will truly enjoy....a vacation from house cleaning and the lasting comfort and freshness of a naturally clean home.

Need Help with your Gift Card Purchase?

If you are wondering what amount to purchase, please give us a call and let us know the size of the home to be cleaned and we will be glad to assist you.
Once you have confirmed the purchase, we will provide with a gift card. You can either collect this at our offices or we can deliver it to your preferred location.

Gift Card Policy

Cleaning Gift Cards are not redeemable for cash and all gift cards must be used within 6 months from the date of purchase.

 

 

HW & Company Ltd – Sparkling Lives

Address: 12172, Arusha

Physical Address: Kwa Mrefu, near cet Garden

Phone: 0715 777 663 and 0782 400 145